| ERP/CRM Rollout |
| Assistware’s ability to work with virtually any ERP
or CRM application was recently endorsed by one of the nation’s leading retail
propane companies. Faced with the challenge of providing on-line support to
their end users of Peoplesoft transactions, located within regional call centers,
the solution was to deliver ‘just in time’ learning and support materials, using
the Assistware Bubble. |
|
The business process support content is located on a central web server and
can be updated as needed. This facilitates easy maintenance, keeping the content
current. |
| “The Assistware toolset gave us the ability to provide this online support and learning capability without needing technical resources or impacting the Peoplesoft application in any way. We were able to increase our employee productivity and performance while reducing our training and support costs” |