| The Company |
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A Global Manufacturing Company implementing a global
ERP system and other critical corporate IT applications in multiple languages
required a comprehensive enterprise approach to delivering business process
training and support content worldwide.
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| The Need |
The Company was rolling out SAP and required training and support on how to
carry out detailed business related procedures and processes using this ERP
system.
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The Result |
Using Assistware, a small number of trainers were able to build customized
materials and connect them to the SAP application. Employees now simply drop the
Assistware bubble onto the SAP application and they get instant moment-of-need
training and support on their desktop.
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The business objectives were achieved. Employee performance was improved.
There was a reduction in the cost of training and supporting employees and a
noticeable improvement in the level of accuracy in task completion.
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