| The Company |
| The use of Assistware at the point of sale has led
to significant gains for several major retailers. Assistware software is now
helping sales assistants throughout North America with the knowledge and
direction they need to complete quality customer transactions. |
| The Need |
|
For one specialist multiple retailer rolling out an updated POS system to over
4000 stores globally, Assistware provided the perfect ‘just in time’ support and
training approach. |
|
“When in trouble …. drop the Bubble”. That’s the catch phrase being used to
help sales associates remember the value of Assistware. |
| The Result |
|
“Assistware helps train new employees and refresh the know how of experienced
staff for seldom used transactions. Our data shows that better trained and
better supported sales associates, improves our customers’ shopping experiences,
increases sales and prompts return store visits” |
|
“Our sales associates spend
less time referring to store management, looking up training guides or calling
the help desk for support” |
| “About 31% of calls to our help desk are training related and Assistware targets the reduction of these calls. Now our help desk agents can spend more time resolving system issues.” |