| The Assistware
Author Tool |
The Assistware Author Tool is used most typically by non technical Authors. They can easily build a 'Push'-based approach to Performance Support and Contextual Learning solutions for employees, so they can have the support and information they need while they work.
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With the Assistware Author Tool, workflow simplicity is key. This allows Authors to focus on the content and instructional quality of the employee support service to be provided. The Author Tool sits in the browser alongside the Web based software application to be supported. The Author follows a simple 3 step workflow process as follows:
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| Step 1 - Learn
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By using the application in question just as an employee would, the Author Tool teaches the Assistware Guide to recognise the predicaments each employee will face as they use their business application.
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| Step 2 - Link
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The Author can browse to and locate the exact content to support each predicament. A simple click and drag action lets the Guide know what content to deliver to the employee
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| Step 3 - Deploy
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The smarts from Step1 and Step 2 are stored in a central Folder or Album location. This provides for a single point of maintenance and minimal network implications. Content relevant to the task in hand will now be Pushed to employees as they work.
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Learn more?
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