The Assistware Guide works with each employee as they complete transactions within their web based IT applications. While sitting inside the browser, the Guide observes the employee’s activity. As predicaments are reached that may need support and guidance, the Guide alerts the employee so they can avail of the support and learning that best suits their immediate needs. The Guide can keep an eye on screens, processes, transactions and most IT application elements such as fields, dialogs, hyperlinks and graphic elements.
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